Frequently asked questions

RIDE QUESTIONS

Still scratching you head about which ryde fits your lifestyle? Some of the answers to your burning questions can be found here.

Why not?! They're a blast to ride, they lower carbon emisions, they're super portable, they save you tons of money on gas and parking, and NO MORE TRAFFIC! Need more reasons? check out our product pages for more videos and reviews.

Short answer..sometimes. Depending on the brand you choose, an IP rating (waterproof rating scale) will be given. These ratings will give you a good measure of which models are capable of taking some rain to those that are fully waterproof.

This will depend on the model of scooter, weight of the rider, and the surface you're riding on. Reference our filters on the collections page to find the best fit for you based on these factors.

Yes. Many manufacturers provided a maximum climbing angle for their products. Please use the filters on the collection page or the decriptors on the product pages as a guide

This will depend on relative terrain, wieght of rider, and the scooter model. We work with all of our manufacturers to give you the most accurate and realistic metrics for you to make the most informed decision possible.

Absolutely. We only work with the best US based manufacturers to ensure quality compenents for maximum safety. As with any vehicle you're operating for the first time, please cafefully read the operation manual, take it easy at first, and wear any and all applicable protective gear.

NOT AT ALL! The average electric scooter costs somewhere in between 25-40 cents to charge from 0% to 100%. Some sources quote it as low as 10 cents.

This varies by model and size of battery, but the average consumer grade electric scooter takes anywhere from 5-8.5 hours to reach full charge.

Shipping policy

From cart to doorstep, here's the details.

We ship all of our scooters via FEDEX, UPS or DHL with signature required. This option is automatically chosen to add an additional level of security for our customers. If you wish to have this option removed, please let us know during checkout in the "instructions for seller."

Shipping is 100% free in the continental US on all orders over $30.

We deliver only within the continental United States. If you live in Hawaii or Alaska, please contact us before your purchase to make arrangements.

Shipping times vary depending on the brand ordered, processing time, shipping method, and in stock conditions. We know that customers want to get on their scooter ASAP, so we do our best to get them out a quick as possible.

RETURNS AND EXCHANGES

Things happen and minds change, we've got you covered either way.

If your scooter comes to the door dead on arrival (and the issue is more than a simple initial charge) , we will be happy to help you diagnose the issue or find a service center to get it fixed. For all other possible issues, please reference our manufacturer warranty section.

Yes, if you're within 10 days of delivery and the scooter is still unridden and in its original unopened packaging. If outside of this window or the conditions aren't met we don't accept returns.

In all return cases, the return shipping will be paid by the customer, and the refund will be issued after inspection by Rydology.

Simply send us an email at orders@rydology.com and we'll guide you though our simple return authorization. Please do not attempt to return product without obtaining the authorization prior.

Warranty Info

Something not quite right? Here's how we fix it.

Rydology and it's manufacturers stand by their products and offer a 12 month limited warranty for any manufacturer defects.

Our warranty period begins the day of confirmed delivery.

Customers may submit a warranty claim with accompanying pictures/video within 7 days of delivery to be eligible for replacement parts and and free shipping.

After the 7 day period, the customer will able to obtain replacement parts but will be responsible for shipping.

Modifications of any sort, water damage, consumables (tires, brake pads, grip tape, etc), wear & tear, collision and abuse are not covered under warranty.

* Labor is not included in any warranty situation.

With any electric scooter, the battery is the most important component. At Rydology, we take the quality of those batteries very seriously and back them up with our 24 Month Battery Guarantee. The guarantee is simple, If you encounter an issue with your battery within 24 months from confirmed delivery, send the battery to us for inspection of its condition. Once the inspection is complete and approved, we’ll send you a new one.

***Conditions not covered by warranty: Damage resulting from water, debris, collisions of any kind, or negligence on behalf of the owner.

Send a quick email at support@rydology.com with a short video/pictures and a description of the issue and we'll provide you with the guidance necessary to get the claim process moving towards a resolution as quickly as possible.

Still have questions?

Send us a message. We love helping people find the perfect scooter. Contact us!