Refund policy

What if my scooter doesn't work properly?

If your scooter comes to the door dead on arrival (and the issue is more than a simple initial charge) , we will be happy to help you diagnose the issue or find a service center to get it fixed. For all other possible issues, please reference our manufacturer warranty section.

Can I return my electric scooter?

Yes, if you're within 10 days of delivery and the scooter is still unridden and in its original unopened packaging. If outside of this window or the conditions aren't met we don't accept returns.

In all return cases, the return shipping will be paid by the customer, and the refund will be issued after inspection by Rydology.

How does the return process work?

Simply send us an email at and we'll guide you though our simple return authorization. Please do not attempt to return product without obtaining the authorization prior.