This is an update to my review where I thought the battery had died without warning, but it had actually been accidentally switched to "Pedestrian" mode (E icon shown on screen). You double press the power button to switch between "Pedestrian (E)", "Low (L)" and "High (H)" modes.
I see now that it wasn't low on battery, but it got switched to "Pedestrian mode" with the E icon flashing. I even looked up the manual and the E icon was not listed under the icons section.
I must have accidentally triggered it. The dots also are not obvious that they are a battery indicator, which is why I assumed the battery was low. The inability to access the app reinforced that assumption.
I still stand by the belief that the requirement to make an account and stay signed in to access advanced functions of a piece of hardware I paid for is utter BS. I still can't get access to it because it keeps saying "device is bound" but won't let me access anymore.
Other than the Pedestrian Mode confusion, the only real downside is that it's slow to turn, but you can just brake. Also, its range seems to be more like 8-10 miles, at least on the full power mode. After 3 trips to and from work, it was down to about 35% power. My work is about 1 mile distance from my home. As long as I charge it every 2 days (or before a longer trip), it's good. The max speed is closer to 12-13 MPH (as shown on the scooter's screen).
The braking reaction time is okay. Not terrible, but not great. If there's a tight turn or a tight winding path, you'll need to slow down in advance to make the turns.
I have not tested riding in the rain since it says it is water resistant and not water proof and I'd rather not risk it.
ORIGINAL REVIEW BEFORE MY EDIT:
I was riding home when my scooter suddenly stopped running without warning that it was low on battery nor a battery indicator on the scooter. To add insult to injury, I can't even use it like a scooter because it brakes itself automatically if you try to manually push.
I hadn't checked the battery because it doesn't show on the screen and the crappy app had logged me out and was giving me issues trying to log back in. I finally got in with a new account, and it won't connect to the scooter. Why do I need a login to access the functions of the scooter I paid for and why wasn't there any kind of alert when it was getting low on battery?
EDIT TO MY REVIEW AT THE TOP.
Jordan, we're sorry to hear the OKAI Neon isn't what you expected. Being stranded far from your destination with a dead scooter is every rider's fear. I'm so sorry to hear about your experience.
As for the battery indicator, if you look at the product pictures on our site you'll see pictures of the small display. This small display has a small line of dots along the bottom. These dots represent the current charge level.
If you're not seeing this on your OKAI please reach out! We would love to help get you back out riding.